![]() You can add a new case by clicking N ew Case, and then fill out the resulting form. Then, you can begin entering your data for the cases and your customers. Once created, you’ll want to click Enable Content at the top of the screen. Scroll down to find it, and then click it. You’ll see a variety of templates, but we’re looking for a customer service database. To get started with creating the customer service database, you’ll need to open Access, and then click New. If your needs are more complex, Access might not do the job for you, but for more basic needs, it’ll work great as it is already included as part of your Microsoft 365 subscription. ![]() ![]() For small businesses that just keep things simple, you can use it to track assignments, priority, status, customers, and resolutions. It’s easy to do in just a few steps, and everything will be pre-formatted with you. Before getting started, we’ll explain why you might want to create a customer service database with Access. ![]()
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